EU Domestic Shipping
Once you've made payment, your doll is made ready for dispatch within 24 hours. As soon as your doll is shipped, it can be tracked online using the DHL, FedEX or UPS websites. A follow up email containing a link to track your doll will be sent to your inbox.
Like any high-value item, you can expect award winning couriers using the most up-to-date online tracking systems. Within 24 hours a link will be emailed to you - enabling you to track your doll's progress in real time. Each shipment is insured and guaranteed to your door with the fastest possible service available to us. You can even sign up for text message alerts with your courier, so you'll get updates at each stage.
We do not expect your doll to be anyone else's knowledge but yours (and maybe customs). This is why we employ strict privacy protocol with all shipments. There will be no indication on the outside of the box describing the contents. Chances are - your delivery man won't even know the contents of your shipment and we like to keep it that way. All you'll have to do is sign and say thank you.
Each doll is packaged into a plain brown box with protective packaging and shock resistant foam within. Depending on the size of the doll, the box may approximately measure 150cm tall, 42cm wide and 28cm deep.
